Refund Policy

Effective Date: April 28, 2025

Thank you for shopping with PrintSurge. We appreciate your business and strive to ensure you are satisfied with our products and services. This Refund Policy outlines the terms and conditions under which refunds may be provided.

1. Eligibility for Refunds

1.1 Digital Products and Services

Due to the nature of digital products and services, all sales are considered final. We do not generally offer refunds for any digital downloads, software, services, or products once the order has been processed and delivered.

1.2 Physical Products (If Applicable)

If you purchase a physical product through our Site, you may request a refund within 7 days of delivery under the following conditions:

  • The item must be unused and in its original packaging.
  • You must provide proof of purchase (receipt or order number).
  • The item must not be damaged, altered, or tampered with.

2. Non-Refundable Items

The following items and services are not eligible for refunds:

  • Downloadable digital products
  • Customized or personalized services
  • Products purchased during promotional sales or discounts
  • Subscription services already rendered

3. Refund Request Process

To request a refund, please contact our support team within the eligible time frame. Include your order number, the reason for the refund request, and any supporting documentation or evidence if applicable.

Contact us at:

Email: support@printsurge.net

Our team will review your request and respond within 5-7 business days.

4. Approval and Processing of Refunds

If your refund is approved:

  • The refund will be processed to your original method of payment.
  • Refunds may take 5-10 business days to appear in your account depending on your bank or payment provider.
  • You will be notified via email once the refund has been processed.

5. Cancellations

You may cancel your order before it has been processed or shipped. Once an order has been fulfilled or service has been initiated, cancellations may no longer be possible.

6. Modifications to This Policy

PrintSurge reserves the right to modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the Site. We encourage you to review this page regularly.

7. Contact Information

If you have any questions about our Refund Policy, please reach out to us:

PrintSurge Support Team
Email: teamsurge@printsurge.net
Website: https://printsurge.net/